Reservation Changes, Cancellation Policy, Terms and Conditions etc.

Please be sure of your dates and travel plans before you book your stay with us.  It is the responsibility of our guests at the time of booking to consider these policies. Once we have committed to hold a room for you, we will turn subsequent inquiries away so any cancellations will affect us. We appreciate your understanding of our policies as explained below.

• Reservation deposit: All reservations made by phone, email, or online are charged 50% of your total stay at the time of booking.

• Cancellations/Refund: Should there be a cancellation within fourteen (14) days of arrival date, we reserve the right to retain the deposit if we are not able to fill the room. Should the cancellation be received prior to fourteen days of the arrival date, the deposit will be returned in full. Cancellations must be made by speaking to the owner, Karen by e-mail or phone/text:   905 648-4987.

Holiday Cancellation Rates:  Should there be a cancellation within thirty (30) days of arrival date, we reserve the right to retain the deposit if we are not able to fill the room.  Should the cancellation be received prior to thirty days of the arrival date, the deposit will be returned in full. Cancellations must be made by speaking to the owner, Karen by e-mail or phone/text:  905 648-4987

• Reservation Changes:  Please contact owner, Karen by e-mail or phone/text:  905 648-4987.

• Early Departures: While we sympathize with unforeseen circumstances, once you have checked in the room is no longer available and therefore no refunds will be given.

• No-Shows: If you have a confirmed reservation and you do not arrive, we will consider the reservation to be a No-Show and we reserve the right to retain the deposit for ALL reserved dates.

• Visitor Policy: SummitHaven is a private place for rest and relaxation for our registered guests.  Should you however, anticipate guests during your stay, please discuss with us first.

• Important: We highly recommend that you contact your travel agent or credit card company regarding trip cancellation insurance to cover refund of accommodations costs in case of unforeseen changes to your plans (such as, delays, strikes, closure of air space, death in family, etc.)

 

Terms and Conditions

Shoes – One of the wonderful things about coming to a Bed and Breakfast is that it provides you with the opportunity to experience the culture of that country first hand. While we understand that it is not the case in all countries, in Canada, removing one’s shoes when one enters a house is standard practice. We think you will find the atmosphere of our B&B quite relaxed and informal but hope you can understand the necessity of enforcing this policy. Please bring along your house slippers to use in our house.

Pets and/or Animals – We regret that we are not able to permit pets of any kind in our Bed & Breakfast.

We have a couple of neighbouring pet hotels:

Holly’s Pride

Molly Bay Boarding Kennels

 Additional House Policies

• SummitHaven B&B is Smoke-Free.  If one is found smoking in the house, you will be asked to leave without a refund.

• We are not wheelchair accessible.

• Thank you for understanding: no candles, no body oils on bed sheets.

• Please leave outdoor shoes at the entrance to help us maintain hygiene.

Rates, Check-in and Check-out

• Rates are subject to change.

• Rates are for one or two people and includes a self catered breakfast. Please identify dietary needs and preferred breakfast foods while completing your reservation. Although we can’t ensure every type of breakfast, we’ll do our best to accommodate.

• Rates for more than two people – $30.00 per person (children 5 yrs and under, no charge).  We provide accommodations for different budgets. Please contact the owner, Karen by e-mail or phone/text:  905 648-4987.

• A two-night minimum stay is required on all major holidays and holiday weekends throughout the year, including special event weekends.

• Check-in time is 3:00 PM: We will, however, be happy to check you in early if the room is not occupied.

• Just as you would expect your room to be ready at check-in time, we are counting on you to arrive as close to the specified time as possible. Please e-mail or phone us to let us know if your scheduled arrival time has changed just in case we have to run some errands. We do understand that at times plane flights might be delayed etc. and it may prove impossible to contact us, but a phone call or email is really appreciated, if at all possible.

• Note: In case of late arrival and/or we are not able to be home to welcome you, the pass code will be the last 4 digits of your telephone number on file at time of making reservation.

• Check-out time is 11:00 AM, as time is needed to prepare the room for the next guests.

• Rates/Policies are subject to change and may vary during high demand season, holidays and special requests.

• Items left behind: Regular items left behind require you to contact us for returns. We’d be happy to put it in the UPS pack to mail back to you for a flat fee of $39.90 plus HST charged by UPS (larger items will incur extra charges).

• We reserve the right to charge guests the cost of rectifying any damage, including deliberate, negligent or reckless act, or omission during their stay to SummitHaven’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to guest’s credit/debit card, or send an invoice for the amount required to make good or remedy any such damage, to the registered address. We will make every effort to keep any costs that the guest would incur to a minimum.